Feature Id
| Feature Description
| Expected release
|
8724
| Current Design: Elapsed time is calculated only when the status is set to 'closed'
Design Change: Elapsed time will be calculated when the status is set to 'Resolved','Closed' and all the completed type custom statuses
| 2012 (Q4)
|
6744
| Total time spent for the Request will be calculated automatically , once the Request is closed.
| 2012 (Q4)
|
8168 | During Request reply: -> Request gets auto assigned to the replied Support Rep if the Request is Unassigned. During Request creation: -> Request gets auto assigned to the created Support Rep.
| 2012 (Q4) |
6417
| Option to download the attachments from the request list view
| 2012 (Q4) |
6212
| Option to Log a call in different Business Unit (Business Unit list will be available based on the Role permission)
| 2012 (Q4) |
8730
| Reply,Forward,Split as new Request ., options will be available on bottom and top of each conversations. | 2012 (Q4) |
8767
| Actual time spent on a Request by each Support Rep/Group
Description: If a single Request is assigned to multiple Support Rep/Group, time spent by each Support Rep/ Group will be displayed separately.
| 2012 (Q4)
|