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SupportCenter Plus immediate features


Feature Id
                                                 Feature Description
Expected release
8724
Current Design: Elapsed time is calculated only when the status is set to 'closed'

Design Change: Elapsed time will be calculated when the status is set to 'Resolved','Closed' and all the completed type custom statuses
2012 (Q4)
6744
Total time spent for the Request will be calculated automatically , once the Request is closed.
2012 (Q4)
8168During Request reply:
-> Request gets auto assigned to the replied Support Rep if the Request is Unassigned.
During  Request creation:
-> Request gets auto assigned to the created Support Rep.
2012 (Q4)
6417
 Option to download the attachments from the request list view
2012 (Q4)
6212
Option to Log a call in different Business Unit (Business Unit list will be available based on the Role permission)
2012 (Q4)
8730 Reply,Forward,Split as new Request .,  options will be available on bottom and top of each conversations.2012 (Q4)
8767
Actual time spent on a Request by each Support Rep/Group

Description: If a single Request is assigned to multiple Support Rep/Group,  time spent by each Support Rep/ Group will be displayed separately.
2012 (Q4)




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    Author: Arun Kumar Ramar   Version: 3.6   Last Edited By: Siddik Shaik   Modified: 04 Oct 2013