ReadMe V1

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ReadMe 7703

Issues Fixed:
Sl.No	Issue ID	Description
1	4646	While creating a new contract, number of hours/incidents are not getting updated properly - Fixed
2	5952	Exception while saving the request additional fields - Fixed
3	6118	Exception while adding the recurring task/event - Fixed
4	6122	Wrong view name is shown for tasks after clicking on ' Activities ' tab - Fixed
5	6148	The link in the survey email that is generated when invoking the option Requests -> Actions -> ' Send survey for this request '    contains the IP address of the server. It is now changed to the server name.

ReadMe 7702 

Features/Enhancements:
Sl.No	Issue ID	Description
1	5975	' Close comments ' field has been included in reports module
2	5977	Line chart, Area chart, Time series chart has been included in reports.

Issues Fixed:
Sl.No	Issue ID	Description
1	4911	Sorting is provided for the ' product ' field in request list view.
2	5895	Disabling Due-date & Response due-date for contacts, still sla violation icon and  red flag  is  displaying in contact login in request list view.
3	5937	While saving the drafts, attachments are not getting saved properly.
4	6085	The pop-up that prompts the Support Rep when he tries to close a request ( when the auto-close feature is enabled ), will now appear only when the Status is changed from Resolved to Closed.
5	5943	While creating request template, resolution field is not available.
6	5951	Option to enable/disable all ' Auto CC ' notifications

ReadMe 7701  

Issues Fixed:
Sl.No	Issue ID	Description
1		Fix for mssql migration failure customers.
Internationalization
1	5907	Web Portal - Search solutions - Clicking on ' next ' button, japanese key words got garbled and unable to view remaining solutions.
2	5914	Event/Task list view - Some string are not internationalized.
3	5924	Variables in Event & Task notification templates are not internationalized.
4	5928	Task view page - Some strings are not internationalized.

ReadMe 7700 

Features/Enhancements:
Sl.No	Feature ID	Description
1	4245	Summary :    Option to define the behavior when a customer re-opens a request Description :                  Define rules when a contact tries to re-open a Closed request .  The options include : Always allow Closed requests to be re-opened Allow requests to be re-opened only within x days (If the no. of days exceed the defined number of days, a new request is created) Always create a new request Note : When Closed requests are re-opened the "Due date" is calculated taking into consideration the requests remain in the Closed state
2	4275	Summary : Support for Avaya PBX Description : A call-pop screen with  the customer information summary  when a call from the customer lands on the support rep's desk. An option to make call through the web interface.
3	4748	Request Templates Requests are created to capture information related to a problem.  But, if the problem is of pre-defined nature, the required information can be organized and captured better.  In order to address this scenario, the concept of Request Templates comes useful .  This helps you define which fields should appear in the request form for each kind of user (a Support Rep, Contact ), the order of the fields , if the field is mandatory  etc.
4	4753	Interested Party Notifications (Automatic Cc options) Option for contacts to add interested members when raising a request through the portal. Option to configure notifications at various stages of the request life cycle
5	4938	An enhanced  html editor incorporated
6	4953	Summary : Automatically changing the OnHold Status to Open Status Description : When a contact provides an update for a request which is in OnHold status (or a custom status that has the timer off), either through the portal or as a email reply, automatically changes the request to the Open status.  This automatic behaviour can be enabled/disabled through a admin setting.
7	4603	Admin --> Notification Rules --> Contact Notifications --> Send Self-service login details -- Account and Contact additional fields to be included in the content variables.
8	5055	Notification template option to configure the content of emails sent out during "Password Reset" and Auto-association of contact to account (admin --> Notification rules)
9	5183	Fields - "Time spent for First Response", "Resolved By", "Completed By", "Resolved Date"  added in reports.
10	4747	Option to access the customer portal using a simple URL : http://<server_name>/portal
11	4752	Dashboard Enhancements More than 50 pre-defined graphs, charts and reports providing important statistics. Ability to create custom dashboards with selected widgets Ability to define the layout of the dashboard.
12	4860	Better layout of the header  and  links for quick accessibility.
13	5229	Activities  Create & manage jobs to be done using "Tasks"  Create & manage "Event(s)",  add participants and set reminder for the event.  Option to associate these Tasks & Events to Request, Contracts, Accounts, Contacts.
14	5495	Danish language has been included.

Issues Fixed:
Sl.No	Issue ID	Description
Request
1	4737	When a support rep is editing a note  which was added by other support rep, application is overwriting the content  instead of appending it.
2	5043	The request which is split as new request is showing over due flags. Description:  1. Create a New Request with SLA applied. 2. Send a reply from Contact 3. From request view, split the contact conversation as a new request 4. Newly created request is showing overdue flags.
3	5050	Contact login - Contacts are able to view the Request cost information though it was disabled  in settings. Description: 1. Save the following settings.  Admin --> Settings --> Contact Settings --> Request cost information -->                         Don't show this to any contact.                     2. Now login as Contact.  ' Request preview ' link displays the request cost information.
4	5087	Unable to view the solution if the user is navigating from Resolution tab under request view. Description: 1. Click on resolution tab under request view. 2. Search the Solutions  through ' Search Solutions '  link 3. Clicking on solution title, user is not able to view the solution.
5	5507	Contacts are able to view the requests fields though they are disable from  Admin --> ' Request form customizer ' Description: 1. Admin --> Request form customizer --> Disable ' Subcategory ' etc. 2. After login as contact, he is able to view the subcategory from column chooser.
Accounts
1	5038	Unable to add an existing contact in different business units from accounts detail page. Description: 1. Add an Account and associate a Contact in business unit Eg: BU1 2. Try adding the same Account in another business unit Eg: BU2 3. View BU2  -- Account details - Application is suggesting the Account properly which was added in BU1, but not the Contact same way. 4. But, while adding a new Contact from Contacts tab it is suggesting the Contact added in another Business Unit.
Contacts
1	4939	Unable to search Registered & Unapproved contact. Description: 1. When contact is in Registered/unapproved state, application is not showing the contact while searching.
Admin
1	4690	Exception on clicking survey result, if the BU does not have questions and satisfaction levels.
2	4741	While editing the support rep details,  application is not updating  additional fields.
3	4756	Unable to import support reps  from active directory  if AD is running in windows 2008 R2.
4	5120	Unable to add  supportrep in another BU if the support rep does not have login.
Reports
1	4722	Application is not sending the scheduled  report properly if it  is edited before the schedule.
2	4931	If two or more reports are scheduled at the same time, the data being  sent is same in all reports.
3	4949	Query reports --> When query report is generated with description field, application is showing extraneous group of characters. Eg: &nsp etc.
4	5563	Exporting report as pdf format, polish letters are disappear in subject/description fields.
Internationalization(Multi Language)
1	4896	Admin --> Global Settings --> Default Configuration -->  Category, Status, Level etc help cards are not internationalized
2	4900	Request view --> Send invite link --> Popup action button text Save and Cancel are not internationalized.
3	4906	Admin --> Contract Settings --> Support plan --> Add new services --> Popup button text Save and Cancel are not internationalized
4	5045	Request list view --> Tweet Updates --> User added  ' Keywords ' showing as garbled text in other languages.
5	5046	Admin --> Settings --> User addition & import settings -->" Send an email notification to the following Support Reps when a contact is automatically associated to an account " - Notification content is not internationalized.
6	5047	Login page -- > Forgot password -->  Clicking  on the link,  Send Request to reset the password - Notification email content is not internationalized.
7	5063	New reports -- Step 4 -- ' No Numeric column(s) to summarize ' - Text is not internationalized.
8	5072	Account view -->  Associate Product --> Warranty Period --> Years, Months text is not internationalized.
9	5075	Home - ' Business Unit ' - Text is not internationalized.

ReadMe 7609 

Issues Fixed:
Sl.No	Issue ID	Description
1		Fix for mssql migration failure customers.