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ReadMe 7702

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Features Included:


Feature Id
Description
SCF-5975
' Close comments ' field has been included in reports module
SCF-5977
Line chart, Area chart, Time series chart has been included in reports.



Issues Fixed:

Issue Id
Issue Description
Requests

SC-4911
Sorting is provided for the ' product ' field in request list view.
SC-5895
Disabling Due-date & Response due-date for contacts, still sla violation icon and  red flag  is  displaying in contact login in request list view.
SC-5937
While saving the drafts, attachments are not getting saved properly.
SC-6085
The pop-up that prompts the Support Rep when he tries to close a request ( when the auto-close feature is enabled ), will now appear only
when the Status is changed from Resolved to Closed.
Admin

SC-5943
While creating request template, resolution field is not available.
SC-5951
Option to enable/disable all ' Auto CC ' notifications





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