Issue
Id
| Issue Description
| Issue Note
|
SC-3218 | In the Survey module, if a defined question contains Polish characters, the question is not editable.
| Fixed.
|
SC-3734
| Incorrect redirection to the request edit page when the Time Entry is defined as mandatory in the Request Closing Rules. Description :
- In the Request Closing Rules, select "Time Entry" as Mandatory.
- Create a Request.
- Try closing the request without entering the Time Entry
- It will redirect to the Request Edit Page.
| Fixed. Now, the page is redirected to the "Time Entry" tab in the Request View Page.
|
SC-3786
| Unable to edit a Group (Admin tab -> Groups) if the "Description" field of the Group contains a line break
| Fixed |
SC-4257
| If a new email is sent to SupportCenter server with the ##Request ID## tag in the subject line, it does not automatically thread with the given Request ID. It creates a new request. | Fixed.
|
SC-4452
| Customer Portal login: My
Details --> Add Request Customers are able to change their Account & email address
| Fixed. |
SC-4609
| Automatically CC the
outgoing mail address option is not working
| Fixed |
SC-4610
| When an image containing a special characters like (ö,ä,ü) is added as an inline image, the image is not displayed.
| 7604 |
SC-4622
| In the Add New Request form, wrong contact selected when multiple contacts with the same name exist. Description :
- Create two users with the same name but different email address, account etc.
- Add New Request
- Select the second user and create the request
- When the request is created, the first user is associated.
| Fixed. |
SC-4637
| In certain rare scenarios like when the supportcenter server not able to reach the mail server, the mail fetching stops.
| Fixed. Option to detect such scenarios and reconnect after some time.
|
SC-4656
| In
the "Go To - Request ID" search, the text “Request ID” does not clear off when clicked in the text box.
| Fixed. |
SC-4685
| In trying to define a date criteria in the Reports module, a wrong default date is selected by default. | Fixed |