Issue Id
| Issue Description
|
Request
|
|
SC-4737 | When a support rep is editing a note which was added by other support rep, application is overwriting the content instead of appending it. |
SC-5043 | The request which is split as new request is showing over due flags. Description: 1. Create a New Request with SLA applied. 2. Send a reply from Contact 3. From request view, split the contact conversation as a new request 4. Newly created request is showing overdue flags. |
SC-5050 | Contact login - Contacts are able to view the Request cost information though it was disabled in settings.
Description:
1. Save the following settings. Admin --> Settings --> Contact
Settings --> Request cost information --> Don't show this to any contact. 2. Now login as Contact. ' Request preview ' link displays the request cost information. |
SC-5087 | Unable to view the solution if the user is navigating from Resolution tab under request view.
Description:
1. Click on resolution tab under request view. 2. Search the Solutions through ' Search Solutions ' link 3. Clicking on solution title, user is not able to view the solution. |
SC-5507 | Contacts are able to view the requests fields though they are disable from Admin --> ' Request form customizer '
Description:
1. Admin --> Request form customizer --> Disable ' Subcategory ' etc. 2. After login as contact, he is able to view the subcategory from column chooser. |
|
|
Accounts
|
|
SC-5038 | Unable to add an existing contact in different business units from accounts detail page.
Description: 1. Add an Account and associate a Contact in business unit Eg: BU1 2. Try adding the same Account in another business unit Eg: BU2 3.
View BU2 -- Account details - Application is suggesting the Account
properly which was added in BU1, but not the Contact same way. 4. But, while adding a new Contact from Contacts tab it is suggesting the Contact added in another Business Unit. |
|
|
Contacts
|
|
SC-4939 | Unable to search Registered & Unapproved contact.
Description:
1. When contact is in Registered/unapproved state, application is not showing the contact while searching. |
|
|
Admin
|
|
SC-4690 | Exception on clicking survey result, if the BU does not have questions and satisfaction levels. |
SC-4741 | While editing the support rep details, application is not updating additional fields. |
SC-4756 | Unable to import support reps from active directory if AD is running in windows 2008 R2. |
SC-5120 | Unable to add supportrep in another BU if the support rep does not have login. |
Reports
|
|
SC-4722 | Application is not sending the scheduled report properly if it is edited before the schedule. |
SC-4931 | If two or more reports are scheduled at the same time, the data being sent is same in all reports. |
SC-4949 | Query reports -->
When query report is generated with description field, application is
showing extraneous group of characters. Eg: &nsp etc. |
SC-5563 | Exporting report as pdf format, polish letters are disappear in subject/description fields. |
|
|
Internationalization(Multi Language) |
|
SC-4896 | Admin --> Global Settings --> Default Configuration -->
Category, Status, Level etc help cards are not internationalized |
SC-4900 | Request view --> Send invite link --> Popup action button text Save and Cancel are not internationalized. |
SC-4906 | Admin --> Contract Settings --> Support plan --> Add new
services --> Popup button text Save and Cancel are not
internationalized |
SC-5045 | Request list view --> Tweet Updates --> User added ' Keywords ' showing as garbled text in other languages. |
SC-5046 | Admin --> Settings --> User addition & import settings -->" Send an email notification to the following Support Reps when a contact is automatically associated to an account " - Notification content is not internationalized. |
SC-5047 | Login page -- > Forgot password --> Clicking on the link, Send
Request to reset the password - Notification email content is not internationalized. |
SC-5063 | New reports -- Step 4 -- ' No Numeric column(s) to summarize ' - Text is not internationalized. |
SC-5072 | Account view --> Associate Product --> Warranty Period --> Years, Months text is not internationalized. |
SC-5075 | Home - ' Business Unit ' - Text is not internationalized. |