|Issue ID|| Issue
a draft is saved with an attachment, the attachment is not saved.|
1. Save a draft with
2. Open the draft, saved attachments will not be
|SC-63||Once you add a time entry and the same is
deducted in its
contract. Now if we delete the request, the hours or incidents are not
added back to the contract.||Quality Release|
|SC-131||Edit note - inconsistency
prevailing while showing the header of note||Quality Release|
|SC-120||Once you delete an Item
from Admin--> category
section, still it lists in the Request form.|
Add a request with
Item. Then delete the Item from the Admin - Category. On adding new
requests the deleted item still appears.
settings in Admin is set to Account Based, and in
Accounts say Acc1 is associated with 3 products . Now while creating
new request if a new contact is entered and the Account Acc1 is selected
the Product list is not filtering/showing those 3 products.||Quality Release|
|SC-1021||Once a conversation is
split from a request, the new request has the red icon in
|SC-2249||Unable to update
task information from the link provided in the
Support Rep notification|
Enable the notification 'Send Email when task is
assigned to support rep'. Assign a task to a Support Rep.
Support Rep tries to update the task via the link in the notification
mail, application displays an error.
to search merged requests by Request ID.|
Merge two requests.
When searching for
requests using the merged Request ID, the parent Request ID is shown.
you click on
Contact Info icon in the Request form, it shows the request view of the
logged in Support Rep. It should show the list of requests raised by
Add a new request. On clicking the Contact Info icon the list of
requests raised be the contact is displayed.
2. Edit the request. The
Contact Info shows the requests raised based on the logged-in user,
instead of the contact.
we set contact cannot view the field Support Rep (in request form
customizer), it still shows the field support rep in Request list view
Contact login .|
list view : Lists all
the requests irrespective of the respond
1. Request custom views based on the criteria ' response overdue status '
list view page loading time will be reduced||Quality Release|
|SC-3168||If we attach a file more than the configured limit,
the application wrongly adds the attachment with 0
(Will pop a error message and the system will not attach that file)||Quality Release|
|SC-3185||'Email already exists' error message pops up ,
once you update
the request if the contact is Unapproved or Unregistered.||Quality Release|
the Contact login, request list view icon legend displays the icons
that are not related to contact. ||Quality Release|
|SC-3317||When two contacts with the same name exist in the
system, and when the second contact is selected in the request edit
1. Request view - using top edit changes the
account name if two contacts are present
with the same name
Request Reply editor, when a file is
attached and then the "Attach
File(s)" is invoked again, the files already attached are deleted.|
In Request Reply
window -->attach a file-->Click done.
Again attach a new file ,
this will remove the earlier files.
Rep" option under Request view -- > Actions, copies
the customer email in the Editor window|
Open a Request, click
on Request Actions--> Choose 'Email the Support Rep', it copies the
Customer Email too in the reply window.
Time not set, when the request status is
moved to any custom status|
new custom Status with completed time.
2. Now change the status from
open to that status, completed time is not marked.
|SC-4163||Exception occured while
sorting based on ' description ' field under task list view|
|SC-4197||Attachments are not
opening properly in the browser chrome||Quality Release|
|SC- 4338||Issue while editing the
|SC-4339||Unable to detach the files while forwarding the
|SC-4355||System is not sending the request ' Resolved '
notification to the contact,|
if the requester id and logged in
support rep id is same.
|SC-4356||Technicians are unable to
access the request from list view, if the ' status ' of|
is in the state ' Not for further usage '.
a request with some status called ' open '
2. Now delete the status
from admin, system will not allow to delete the 'status'
is in use.
3. Now if technician try to access the request, system
will not allow to access the
|SC-4456||System is sending the
request closed notification to the contacts if technician try to close
request from request view --> resolution tab --> Save and
Close, though the request was
not closed due to request closing
Enable some closing rules.
2. Try to Close the request without
filling the closing rules from
request view --> resolution tab
--> Save and Close, system will prompt for request closing rules and
it will not close the request. But system is sending the request closed
to the contact.
to private solutions for contacts from the
recent items link restricted.|
In contact login, view the solution. solution will appear in recent
2. Make the solution as private.
3. Now contact can view
the private solution from recent items.
( But the solution will
not appear in the solution list view )
views: Solution - ' Topic ' field is given as as " Text Box " value instead of Pick List.|
Under solution Custom
Views--> Choose 'Topic' as criteria --> Gives you a text
replaced by Pick list.
|Contacts Module|| Top|
|SC-3009||'Login Name' column
appears in Contact list view for Standard Edition||Quality Release|
to remove the Job Title field completely while editing the contact||Quality Release|
|SC-413||When the "New Contract"
option is selected from Account view screen
, Account name is not getting filled in the new contract form by
option to view products details in accounts view page, and
having issue when editing the products under accounts i.e no if units
getting blank.||Quality Release|
portal option is not available in the Standard Edition, the username and
password fields in the CSV import wizard will be removed in the
Standard Edition. ||Quality Release|
|Contracts Module|| Top|
|SC-21||Contracts view -- ' Notify to ' email ids are
Create a contract and select more numbers of users to notify who are
2. System is not wrapping the emalid's properly in
contract view page.
The mail ids
displayed in the Notify to column is not aligned
Service button is not available while editing a contract||Quality Release|
occurs when value is not given in Contract Expiry notification for
Create a hour base contract without specifying any value in ' notify
before ' hours/incidents
left field and save. System is
displaying exception without proper message.
Expiry Notification users lists is getting duplicated on selecting the
while creating a contract.
to Contract Expiry shown in the Request View Page|
For the expired
contract and the contracts about to expire application shows the message
in the advisory. This message is still displayed in the request view
renewal of the contract.
|SC-4108||Contract is not getting applied for the
renewed contract if it is having product|
1. Renew a contract which is having
2. Now create a request with product, contract is not
getting applied for the request.
|SC-4270||While creating a new
contract, Enable notification section is not displaying the names|
support rep properly.
|SC-4291||System is not showing the
contract expiry message while creating a request if the |
expired for that account
|Admin Module|| Top|
-----> Customer Portal Settings -----> Add Links,
the Name field is mandatory field, but in the UI there is no indication
that this is a mandatory field ||Quality Release|
|SC-469||There is no validation
message for product numeric additional fields , if the support rep|
alphabets in numeric fields while adding the product.
is not sending request update notification to the contact when notes is|
to the request.
|SC-2067||Using the '
Survey option ' from request view, system is not adding
1. Send survey to contact from request
view --> Actions --> Send Survey option>
2. System will
send survey mail to contact but conversation is not getting added in
the Additional field text size under Admin
-->Request Additional fields||Quality Release|
|SC-2468||CTI: If the
name is long, system is not showing the popup
support rep when contact calls.||Quality Release|
|SC-3294||Sub Category lists only
first 100 entries.Will change it to list all the Sub Categories.||Quality Release|
|SC-4124||In Notification Rules ' Email a support
rep when a
task is assigned to him ' the variable 'Link' is not showing as link.||Quality Release|
support rep additional fields are not displayed
adding a support rep from ' global settings ' tab. ||Quality Release|
|SC-4315||System is sending
the request closed notification 2 times, if the support rep try to
the request from Request --> Resolution --> save &
close ( when closing rules are present )
|SC-4320||Unable to edit the
request template created by other logins.||Quality Release|
|SC-4323||System is sending
the escalation mail 2 times||Quality Release|
|Reports Module|| Top|
|SC-48||Standard reports on Hours Spent and Hours Remaining in a
|SC-868||Reports- When selecting to schedule a report to be
sent out on specific months, the system automatically select the "Every
Month" option. ||Quality Release|
3030||After saving a Report, there is no option to
change the title of the Report.|
Option will be provided to edit the
|SC-3167||Editing a report changes the order of the
|SC-4233||Wrong label was showing in report for the
variable ' over due status '||Quality Release|
|Others|| || Top|
|SC-1||When one user emailid is
the login of other user , mail fetching gets stopped||Quality Release|
|SC-1188||Contacts able to see their
Account details through the customer
|SC-3038||Customer Portal UI issues||Quality Release|
related issues||Quality Release|
|| AdventNet_ManageEngine_SupportCenter_Plus_7_5_0_SP-1_1_0.ppm patch renamed
||When customers enter a wrong
Portal they are re-directed to the “Support Rep” login page.||Quality Release|
|SC-4204||Issue with signature||Quality Release|
|SC-4265||Multi language - Help menu
-- ' Online Help ' link is not displaying in the selected|
|SC-4282||copy right year change
from 2009 to 2010||Quality Release|
|SC-4312||Unable to search the sub
|SC-4384||Views on the top menu bar is not visible if the
user scroll to the bottom of the page|
in all modules.