Issue ID
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Requests
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SC-4236
| Time zone issue Description: Application is not displaying due date etc in request when server is in one time zone and the support rep has selected different time zone in ' preferences'. |
SC-4612
| Application is creating multiple copies of request on clicking ' submit ' or ' enter ' button multiple times while submitting request. |
SC-4688
| Forwarding/Replying the request - After entering the name of support rep who is other BU, application is not displaying the emailid of support rep. |
SC-4727
| Spell checker removed the line spaces in request description content.
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SC-4751
| While reply/forward, application is showing an alert message ' Improper emailid ' if the emailid has '_' under score in the prefix. Eg: _support@support.com |
SC-4836
| While changing the Support Rep name and replying to an existing conversation, the first support rep name is displayed in the signature. |
Solutions
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Contracts
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Accounts
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SC-4871 | When a Support is provided with very limited permission(View Accounts), still he is able to import the Accounts through Import csv.This will be restricted.
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Contacts
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Admin
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SC-4207
| Unable to edit custom status. Description: While editing a custom status, status type and pending status information are non editable. |
SC-4235
| Key works like ' Work Order ', ' Group ' etc are excluded in spam filter. Description: If the spam filter contains the key words like ' Work Order ' and the mail comes with the work ' Work Order ', spam filter do not matches the word and creates request.
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SC-4746
| Unable to add ' + ' symbol in notification templates. |
SC-12144 | Even though the portal is disabled , When Contact logs out portal screen is shown. |
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Reports
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SC-4195
| Application is not showing ' request numeric additional fields ' under ' Group by ' section in reports module. |
SC-4199
| Application is showing junk characters in reports if the subject/description of the request contains spaces in between them. |
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Others
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