Feature ID
| Description
|
|
Request Module
|
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SCF-4600
| Summary : Ability to hide cost information ( like the support rep cost, contract rate etc. ) from support rep in time entry section.
|
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SCF-4635
| Request view UI modification with better visibility. |
|
SCF-4673
| Summary : "Completed By" field will be provided.
Description : The field in the request that contains the person who moved the request to Closed state or to a status of completed type. |
|
SCF-4680
| Summary : Moving or Copying Requests from one Business Unit to another.
Description :
- When
a request is created in a wrong Business Unit ( may be due to a wrong
email address), an option to move the request to the correct Business
Unit should be available.
- When a request needs to be partly
answered by another Business Unit, an option to copy a request to
another Business Unit should be available
|
|
SCF-4706
| Summary : Re-designing the Conversations section of the Request View Page
Description : When a Support Rep views the Request View Page, the default view will have all the conversations that have taken place for that request except the auto-notifications. The Support Rep will have the option to include auto-notifications too in the list as a personal preference. |
|
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|
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SCF-4818
| Search will be based on the Custom Views selected |
|
SCF-5056
| Sub Account as a field in the New Request creation form
|
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|
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|
Admin Module
|
|
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SCF-4172
| Summary : "Next schedule Date/time" column will be available in schedule request list view.
Description : When a list of scheduled requests in the admin section it would be helpful to find when would the schedule run the next time. The "Next Schedule Date/time" provides this information. |
|
SCF-4276
| Advanced Business Rules to auto assign of account, timezone, contact etc. |
|
SCF-4603
| Summary : Providing additional fields as variables in customer portal information notification template
Description : The
email template for sending customer portal login details to the
customer did not contain the additional fields as variables. This is
now added. |
|
SCF-4618
| Summary : Product As a Tab
Description : Product module available in the Admin section as as new Tab for more
visibility and prominence. The features like the option for custom
views, search, sorting etc. that are available for every tab by default
will be available for the Product tab too. |
|
SCF-4667
| Hiding the 'support team' information on the home page and 'support' tab for support reps. |
|
SCF-4675
| Option to include primary contacts of parent account also in request notifications to the primary contacts. |
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SCF-4714
| Including Account Managers also in the SLA escalation list. |
|
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Others
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SCF-4620
| Password security restrictions will be included ( Alpha Numeric, Minimum characters etc ) |
|